Purchase issue

[SCW]

I bought a video and payed for it and it doesn’t show in my purchased videos

[S77]

1 hour ago, SCW said:

I bought a video and payed for it and it doesn’t show in my purchased videos

HI,
Regarding your purchase attempts

What you see is a hold not a charge. (notice it says "pending" if you check your bank)

Every purchase on our site always has the following steps:

1. Your bank places a HOLD on your card for the purchase amount to reserve the funds.
2. Verification process happens. (most transactions are instant, but some holds can be longer if payment attempt appears suspicious)
3. If approved, a charge is created. If declined the hold is released after a period of time.

What you see is the hold, and not an actual charge. In this case the purchase attempts have been declined. Because the transactions were not captured, the hold was released and transactions were voided.
Please allow time for the banks to do what they do, you won't be charged

Thank you