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S77

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Everything posted by S77

  1. Pornography is not allowed on Curvage
  2. HI It boils down to trust. For some reason your payment attempts are being flagged as suspicious. We really don't have any further insight due to privacy. Nobody at Curvage or anywhere up the chain can see your payment attempts (or the reasons for the flag). This is because there is end to end encryption for your privacy and protection. Of course we want your business but there just isn't a way for us to offer specific advice. I suppose try to figure out what might be making your payment attempts appear suspicious and try to correct it. Thank you
  3. S77

    Problem to buy videos

    Hi Frenchcookie and Joulupukki1, We understand how frustrating it can be when payment attempts aren't going through. Curvage takes fraud prevention seriously, which sometimes means extra caution around transactions. Here's a breakdown of why this might happen and what you can try: Possible Reasons for Declines: New accounts or unusual activity: If this is your first purchase or your spending patterns change suddenly, it can trigger our system. Card and location tracking mismatch: Cross-border payments sometimes require extra verification, especially if it's your first time. Address mismatches: Double-check that everything matches your card statement. Technical issues: Sometimes typos or browser glitches cause problems. Tips for Success: Double-check your information: Ensure card number, expiration, and CVV are all entered correctly. Try a different card or payment method: If available, see if another option works. Avoid VPNs if possible: These can sometimes make your location look suspicious. Use a non-burner email: Burner email addresses can raise a red flag Smaller initial purchase: Consider making a smaller test purchase first to establish trust with the system. Still having trouble? Please reach out to our support team using the contact Curvage link in the footer. We want you to have a smooth experience on Curvage and will do our best to help resolve this! Thank you
  4. Hi, We accept credit, debit, and prepaid credit cards for video purchases on Curvage. Currently, PayPal and EC cards are not supported. For PayPal users, consider using a prepaid credit card as an alternative. Thank you
  5. HI We have no solution at this time to report. Sorry, I wish there were better news. We will continue to look into the situation. Thank you
  6. OF course we have something else: Excellent moderation. If anyone is causing you trouble, we can always assist. Thank you
  7. S77

    How Curvage Works

    We will always respond but support may not be instant. Don't worry, you're in good hands at Curvage.
  8. There is no place in our store for physical items. Thank you
  9. If you're interested in hiking clips please see them here https://curvage.org/forum/index.php?/search/&q=hiking&quick=1&type=downloads_file
  10. HI, Your input is invaluable, and we'd like to clarify our approach to video compression. Ensuring a balance between high-quality content and broad compatibility is crucial for us. In the past, we faced challenges with videos not playing or being incompatible on various devices. To mitigate this, we have employed modern compression techniques to optimize certain videos without compromising their quality. We use a state-of-the-art compression system designed to maintain the original quality of videos. This system is carefully calibrated to ensure that the original dimensions, including height and width, as well as the frame rate, remain unchanged. The alterations we make are centered on optimizing the bitrate and video format, utilizing modern optimization codecs. This approach ensures videos are tailored for a variety of devices and network conditions, all while maintaining their original quality and integrity. (non aggressive) The positive feedback we've received since this implementation has been heartening. Our extensive testing, designed to rigorously evaluate video quality, indicates that the improvements we've made maintain the high standard of our content, aligning closely with the original quality. There has also been a significant reduction in playback issue complaints. This suggests that our method successfully caters to the diverse needs of our audience, maintaining high-quality content while enhancing accessibility. We understand that perceptions of video quality can vary based on individual preferences and the devices used for viewing. However, our tests and customer feedback consistently validate the high standard of our videos, countering any concerns about quality deterioration. We value your feedback, as it is essential in our continuous effort to improve our services. If you have specific examples or further concerns, please feel free to reach out via PM. We are here to address them promptly. Thank you for your continued support and for being an integral part of the Curvage community. Thank you
  11. Come on folks, let's get your questions answered! This is your chance, ask away!
  12. S77

    Purchase issue

    HI, Regarding your purchase attempts What you see is a hold not a charge. (notice it says "pending" if you check your bank) Every purchase on our site always has the following steps: 1. Your bank places a HOLD on your card for the purchase amount to reserve the funds. 2. Verification process happens. (most transactions are instant, but some holds can be longer if payment attempt appears suspicious) 3. If approved, a charge is created. If declined the hold is released after a period of time. What you see is the hold, and not an actual charge. In this case the purchase attempts have been declined. Because the transactions were not captured, the hold was released and transactions were voided. Please allow time for the banks to do what they do, you won't be charged Thank you
  13. HI Try looking on your profile or on the home page and you should now see where to enter your status updates. Thank you
  14. Under Store in the Menu one of the options is "Submit a Clip"
  15. Hi, We haven’t received your application in our inbox. To ensure successful submission, please fill out the form completely, attaching a document to every upload spot. If any field is left blank, the form might not submit properly. Thank you. -Curvage
  16. HI, We apologize for the extended delay. Your excitement for Curvage is awesome! We will be sure to review your application ASAP Thank you
  17. HI It appears to have been approved. You should have access to your clips Thank you
  18. Hi, Our platform typically processes payments instantly. However, in certain situations, such as when a transaction appears unusual, there might be a temporary hold. This is a standard security measure implemented by our partner banks and payment processors, who use sophisticated algorithms to detect and prevent fraudulent activities. These measures are in place to protect our customers and maintain the integrity of our platform. In your case, the repeated attempts to purchase the same clip may have inadvertently triggered these security protocols, resulting in the transactions being placed in a pending state. While this can be inconvenient, it's a necessary step to ensure the security of all transactions on our site. Here are the best steps to take moving forward: Allow Time for Resolution: Please allow some time for the pending transactions to process. This usually resolves within a few hours, but it could take up to 24 hours in some instances. Monitor Your Account: Keep an eye on your email and your account for any updates regarding the status of these transactions. We'll notify you as soon as there's a change. Reach Out to Your Card Provider: If the status doesn't change or if the transactions fail after 24 hours, contacting the issuer of your VISA Vanilla card is a good next step. They can offer specific insights into why the transaction is still pending and help resolve any card-related issues. Be Mindful of Multiple Attempts: To prevent similar issues in the future, it's advisable to avoid placing multiple orders for the same item. This is a common trigger for security alerts. Your experience and satisfaction are very important to us. We're committed to making your purchasing process as smooth as possible. If you have any more concerns or require further assistance, please feel free to get in touch. Thank you
  19. The problem is that she's not really all that old even now in 2023. Not exactly sure how old she is, but it's best to ensure all content you're looking into is of adults.
  20. I just gave you 1 of those 10 reactions needed
    Have you ever wanted to be a stuffed bear? If not, by the end of this video you will certainly wish you were this stuffed bear. Amazing video, you will love it. Buy now Keep making great videos @FEEDMEROMA
  21. HI Are you trying to sell them or share them for free? Thank you
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