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clip didn't download


Michaelssshawn

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12 hours ago, Michaelssshawn said:

I bought a clip a while on Saturday or Sunday and I got charged but it didn't download 

HI we are happy to help but can you elaborate on a few things? What do you mean by "didn't download"? Does that mean you don't have access to the clip at all? Or does that mean you do have access but the clip won't download when you hit the download button? 

Also which clip is it ?

Thank you :)

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