StarGazer Posted February 21, 2022 Share Posted February 21, 2022 I tried three times to purchase a video and three times it failed for some reason first two direct third stripe. All three payments are now pending on my card. Link to comment Share on other sites More sharing options...
S77 Posted February 21, 2022 Share Posted February 21, 2022 10 minutes ago, StarGazer said: I tried three times to purchase a video and three times it failed for some reason first two direct third stripe. All three payments are now pending on my card. Hi usually what people see is just a hold and not an actual charge. most transactions are processed instantly but if something looks suspicious sometimes the transaction can take time for review we will look into it, but rest assured all content gets delivered to satisfaction on this website. If you paid for a video you will get the video thank you Link to comment Share on other sites More sharing options...
StarGazer Posted February 21, 2022 Author Share Posted February 21, 2022 Thanks. Let me know if there is anything I need to do or can do to help the process. Link to comment Share on other sites More sharing options...
StarGazer Posted February 21, 2022 Author Share Posted February 21, 2022 Thanks I now have access to the video. Will the other 2 payments be cancelled? Link to comment Share on other sites More sharing options...
S77 Posted February 21, 2022 Share Posted February 21, 2022 2 hours ago, StarGazer said: Thanks I now have access to the video. Will the other 2 payments be cancelled? Yup, they were authorized as holds but not captured. No charge will be made. They are now voided. Thank you Link to comment Share on other sites More sharing options...
Neon Posted March 1, 2022 Share Posted March 1, 2022 Hello, I went to buy a new video but had cllicked direct instead of stripe, so I had decided to go back a page and try to do the right payment method this time. I have used direct in the past, so I guess that purchase went through still, so now I have 2 copies of the same video. Is it at all possible to get a refund for one please? Link to comment Share on other sites More sharing options...
S77 Posted March 1, 2022 Share Posted March 1, 2022 7 hours ago, Neon said: Hello, I went to buy a new video but had cllicked direct instead of stripe, so I had decided to go back a page and try to do the right payment method this time. I have used direct in the past, so I guess that purchase went through still, so now I have 2 copies of the same video. Is it at all possible to get a refund for one please? No worries, we will sort it out for you. I will contact you via PM Thank you Link to comment Share on other sites More sharing options...
Jayxxx Posted May 6, 2022 Share Posted May 6, 2022 Hey I every time I try to purchase something my payment always ends up failing. I’ve tried direct and stripe and neither worked for me. Is it possible to get some help with this? Link to comment Share on other sites More sharing options...
tim21a Posted May 17, 2022 Share Posted May 17, 2022 Hi, something went wrong with my last purchase (903497) There was an error message after payment. Instead of "Completed" a few lines were displayed and unfortunately I closed the page. However the money left my account or it is on hold. I would like to complete the purchase so would it be possible to sort it out? If you need any details please get in touch. Thank you S77 1 Link to comment Share on other sites More sharing options...
S77 Posted May 17, 2022 Share Posted May 17, 2022 3 hours ago, tim21a said: Hi, something went wrong with my last purchase (903497) There was an error message after payment. Instead of "Completed" a few lines were displayed and unfortunately I closed the page. However the money left my account or it is on hold. I would like to complete the purchase so would it be possible to sort it out? If you need any details please get in touch. Thank you Hi Don’t worry we will look into it and if there is any issue we will sort it out Thank you Link to comment Share on other sites More sharing options...
S77 Posted May 17, 2022 Share Posted May 17, 2022 10 hours ago, tim21a said: Hi, something went wrong with my last purchase (903497) There was an error message after payment. Instead of "Completed" a few lines were displayed and unfortunately I closed the page. However the money left my account or it is on hold. I would like to complete the purchase so would it be possible to sort it out? If you need any details please get in touch. Thank you Hi, We have completed the transaction.and you now have access to the clips Thank you Link to comment Share on other sites More sharing options...
S77 Posted May 17, 2022 Share Posted May 17, 2022 On 5/5/2022 at 9:47 PM, Jayxxx said: Hey I every time I try to purchase something my payment always ends up failing. I’ve tried direct and stripe and neither worked for me. Is it possible to get some help with this? They were being flagged as suspicious payment attempts. However, it appears that now your most recent attempts have been approved. Thank you Link to comment Share on other sites More sharing options...
tim21a Posted May 17, 2022 Share Posted May 17, 2022 Hi, Thanks for the outstanding sevice! S77 and Curvage Casey 1 1 Link to comment Share on other sites More sharing options...
Guest 80/81 Posted May 17, 2022 Share Posted May 17, 2022 Hi there, Tried purchasing a clip using my stored payment method and was subsequently given an error message. Tried a different card and it went through, albeit with an "under review" status. Any guidance on why my saved payment method stopped working? Nothing changed on my end. Link to comment Share on other sites More sharing options...
Guest 80/81 Posted May 18, 2022 Share Posted May 18, 2022 As an addendum to my previous post, while I can see the pending charge on my card, I did not receive an email confirmation. Furthermore, the invoice still shows "pending" with a pay now option as opposed to held for approval. I'm a bit concerned. Link to comment Share on other sites More sharing options...
S77 Posted May 18, 2022 Share Posted May 18, 2022 1 hour ago, 80/81 said: I'm a bit concerned. Hi while I can understand the concern, please don’t worry. You’re in good hands here at Curvage we will make everything right Thank you Link to comment Share on other sites More sharing options...
S77 Posted May 18, 2022 Share Posted May 18, 2022 2 hours ago, 80/81 said: As an addendum to my previous post, while I can see the pending charge on my card, I did not receive an email confirmation. Furthermore, the invoice still shows "pending" with a pay now option as opposed to held for approval. I'm a bit concerned. Hi, Both payment attempts were placed on a hold due to to many payment attempts. This is normal, and after a review they are either approved or declined. There is nothing needed on your part if this should happen. As of now after checking both attempts have been approved and you now have access to the clips Thank you Link to comment Share on other sites More sharing options...
Guest 80/81 Posted May 18, 2022 Share Posted May 18, 2022 As always, thank you for your assistance and expediency. Link to comment Share on other sites More sharing options...
Chubbz93 Posted May 20, 2022 Share Posted May 20, 2022 I am having an issue with my payments 3 times it says payment failed yet 3 times it has come from my account.. all 3 are pending when will I get my money back plus I still want the curvage clip Link to comment Share on other sites More sharing options...
S77 Posted May 20, 2022 Share Posted May 20, 2022 1 hour ago, Chunky dunk said: I am having an issue with my payments 3 times it says payment failed yet 3 times it has come from my account.. all 3 are pending when will I get my money back plus I still want the curvage clip Hi, We cleared it all up for you. You're good to go Thank you Link to comment Share on other sites More sharing options...
Jack Bauer Posted May 23, 2022 Share Posted May 23, 2022 On 5/20/2022 at 8:26 AM, Chunky dunk said: I am having an issue with my payments 3 times it says payment failed yet 3 times it has come from my account.. all 3 are pending when will I get my money back plus I still want the curvage clip I have the same issue, I have 3 pending charges on my account as well. Link to comment Share on other sites More sharing options...
S77 Posted May 23, 2022 Share Posted May 23, 2022 20 minutes ago, Jack Bauer said: I have the same issue, I have 3 pending charges on my account as well. All fixed! Thank you Link to comment Share on other sites More sharing options...
Jack Bauer Posted May 23, 2022 Share Posted May 23, 2022 17 minutes ago, S77 said: All fixed! Thank you 👍 Link to comment Share on other sites More sharing options...
Jack Bauer Posted May 24, 2022 Share Posted May 24, 2022 Another payment failure here. Tried to buy 4 clips and was declined again also there are still several pending charges on my account from failed orders a week ago. Link to comment Share on other sites More sharing options...
S77 Posted May 25, 2022 Share Posted May 25, 2022 Locking thread because these issues are better addressed using the "contact Curvage" option below Thank you Link to comment Share on other sites More sharing options...
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