Mrfreeze Posted June 26, 2021 Share Posted June 26, 2021 Hi Curvage Since it was changed the method of purchasing videos now thru CCBill been having issues to purchase. Issues that did not had before. CCBill does not work with Colombian credit cards (not physical or e-cards). If possible to analyze this issue and possible to leave both form of payments available (the one from before and CCBill). Really appreciate any assistance because there are lots of videos I was intetested in buying and unfortunately now I cant. Thank you in advance Best Regards, Link to comment Share on other sites More sharing options...
Dontneedit Posted June 26, 2021 Share Posted June 26, 2021 (edited) Hi. Did You get an answer? If not, they said that they're doing everything they can. Edited June 26, 2021 by Dontneedit Link to comment Share on other sites More sharing options...
Mrfreeze Posted June 26, 2021 Author Share Posted June 26, 2021 No I had not. Thank you for letting me know. Hope they would be able to do something about it. Link to comment Share on other sites More sharing options...
S77 Posted June 26, 2021 Share Posted June 26, 2021 Hi we will continue to work and bring payment options as they become available. For now go ahead and use ccbill. IF they are not taking your country card the work around is to buy a visa prepaid gift card. Do a small amount on one and test it out. IF it works you can then do more. Thank you neverherenevermore, Avataг, Mrfreeze and 1 other 1 2 1 Link to comment Share on other sites More sharing options...
Jorin85 Posted June 26, 2021 Share Posted June 26, 2021 An issue I had was that they were not accepting the initial of the first name on my card. I had to put my full name down, even though its not on the card. It kept saying 'provide full name'' But it worked after that S77 1 Link to comment Share on other sites More sharing options...
S77 Posted June 26, 2021 Share Posted June 26, 2021 8 hours ago, Jorin85 said: An issue I had was that they were not accepting the initial of the first name on my card. I had to put my full name down, even though its not on the card. It kept saying 'provide full name'' But it worked after that That's actually really helpful feedback. Thank you Link to comment Share on other sites More sharing options...
Mrfreeze Posted June 27, 2021 Author Share Posted June 27, 2021 Thank you for the replies. Tried the full name and still did not work. Hopefully Curvage adds the previous system of payment. Tried as well the e-card but does not work. Is CCBill, that has an issue cause the same happen in Bigcuties.com Link to comment Share on other sites More sharing options...
Dontneedit Posted June 27, 2021 Share Posted June 27, 2021 (edited) @Mrfreeze Hi. As S77 said, You can buy a gift card but here's one thing though: it has a fee( hopefully I didn't get anything wrong). Maybe an issuing of a virtual card will help. Edited June 27, 2021 by Dontneedit Link to comment Share on other sites More sharing options...
Guest puppet_master Posted June 27, 2021 Share Posted June 27, 2021 I used to be able to buy clips through my saved card until a few days ago and then It started making me use cc bill. Last night, I just started getting this error message using ccbill. Thank you for your interest in making a purchase from . For your protection, your transaction has been temporarily put into a pending state for additional authentication to ensure its validity and accuracy. However, it is eligible to be approved following some additional action on your part. Please call our Consumer Support Department toll free numbers below to proceed with the process. Make sure to reference Transaction ID: 0221178701000065273 when contacting Consumer Support to receive assistance. Thank you for choosing CCBill as the e-merchant for your purchase!Phone: 1-888-596-9279Email address: [email protected]Fax: 480-449-8820Consumer Support: https://support.ccbill.com/International Phone: (Country Code) + 1-888-596-9279 Billing services provided by CCBill LLC Link to comment Share on other sites More sharing options...
Dontneedit Posted June 27, 2021 Share Posted June 27, 2021 (edited) @puppet_master Hi. You've meant that it has expired? Edited June 27, 2021 by Dontneedit Link to comment Share on other sites More sharing options...
Guest puppet_master Posted June 27, 2021 Share Posted June 27, 2021 Card is not expired. The checkout screen just stopped letting me choose a saved card. Link to comment Share on other sites More sharing options...
Dontneedit Posted June 27, 2021 Share Posted June 27, 2021 And how did You purchase stuff earlier? This way? Link to comment Share on other sites More sharing options...
Guest puppet_master Posted June 27, 2021 Share Posted June 27, 2021 I would purchase clips with one click on the saved card. That option disappeared a few days ago. Last night entering the cc bill info stopped working too. Link to comment Share on other sites More sharing options...
Dontneedit Posted June 27, 2021 Share Posted June 27, 2021 (edited) Your payment is just waiting approval.I'm a genius I know.🤣 Edited June 27, 2021 by Dontneedit Link to comment Share on other sites More sharing options...
Guest puppet_master Posted June 27, 2021 Share Posted June 27, 2021 Who is it waiting on approval from? Link to comment Share on other sites More sharing options...
Dontneedit Posted June 27, 2021 Share Posted June 27, 2021 CCBill. Link to comment Share on other sites More sharing options...
Mrfreeze Posted June 27, 2021 Author Share Posted June 27, 2021 The message I received was Error and to contact my bank. But before I just selected the credit card I had saved and worked fine. Very easy to purchase and fast approval. Link to comment Share on other sites More sharing options...
S77 Posted June 27, 2021 Share Posted June 27, 2021 Just to be clear your cards were never saved on curvage. The Saved card options you are speaking of were available because your card was saved with the payment processor stripe. As stripe is no longer an option you can no longer see the saved cards. CCBill does not allow saved cards. CCBill does work but they are a little more rigorous with their anti-fraud protection. If you call that customer service number and verify with them, then your card will be good to go from here on out. thank you Curvage Casey and Ycr98 1 1 Link to comment Share on other sites More sharing options...
lefty73 Posted June 28, 2021 Share Posted June 28, 2021 Why is stripe no longer an option? It was so much easier and more convenient to use. Ycr98 1 Link to comment Share on other sites More sharing options...
Guest puppet_master Posted June 28, 2021 Share Posted June 28, 2021 On 6/27/2021 at 5:44 PM, S77 said: Just to be clear your cards were never saved on curvage. The Saved card options you are speaking of were available because your card was saved with the payment processor stripe. As stripe is no longer an option you can no longer see the saved cards. CCBill does not allow saved cards. CCBill does work but they are a little more rigorous with their anti-fraud protection. If you call that customer service number and verify with them, then your card will be good to go from here on out. thank you I called them and then it went through; however, a subsequent purchase today got placed in hold until I call them. Seems like I have to call every time. Link to comment Share on other sites More sharing options...
S77 Posted June 28, 2021 Share Posted June 28, 2021 14 minutes ago, puppet_master said: I called them and then it went through; however, a subsequent purchase today got placed in hold until I call them. Seems like I have to call every time. Will be nice once we get an additional payment option. Rest assured we are working on it. Thank you for the update Monty Hall and Ycr98 1 1 Link to comment Share on other sites More sharing options...
Guest daleanator Posted June 29, 2021 Share Posted June 29, 2021 On 6/27/2021 at 7:00 AM, puppet_master said: I used to be able to buy clips through my saved card until a few days ago and then It started making me use cc bill. Last night, I just started getting this error message using ccbill. Thank you for your interest in making a purchase from . For your protection, your transaction has been temporarily put into a pending state for additional authentication to ensure its validity and accuracy. However, it is eligible to be approved following some additional action on your part. Please call our Consumer Support Department toll free numbers below to proceed with the process. Make sure to reference Transaction ID: 0221178701000065273 when contacting Consumer Support to receive assistance. Thank you for choosing CCBill as the e-merchant for your purchase!Phone: 1-888-596-9279Email address: [email protected]Fax: 480-449-8820Consumer Support: https://support.ccbill.com/International Phone: (Country Code) + 1-888-596-9279 Billing services provided by CCBill LLC Same for me... Link to comment Share on other sites More sharing options...
Guest daleanator Posted June 29, 2021 Share Posted June 29, 2021 On 6/27/2021 at 4:44 PM, S77 said: Just to be clear your cards were never saved on curvage. The Saved card options you are speaking of were available because your card was saved with the payment processor stripe. As stripe is no longer an option you can no longer see the saved cards. CCBill does not allow saved cards. CCBill does work but they are a little more rigorous with their anti-fraud protection. If you call that customer service number and verify with them, then your card will be good to go from here on out. thank you I also dof that and it cleared the purchase, few days later tried another and they did it again... Link to comment Share on other sites More sharing options...
darkwarrior Posted July 2, 2021 Share Posted July 2, 2021 Yeah it's kinda absurd. They said something about a week(?, don't remember specifics) between transactions to avoid the "too often" block... Link to comment Share on other sites More sharing options...
dunchester Posted July 3, 2021 Share Posted July 3, 2021 I received the same "waiting for approval message" both times that I purchased clips with the new billing system. I'm sure there's a valid reason that Stripe is no longer available, but I am finding CCBill to be a more obtrusive alternative - I do not like the idea of having to verify my purchases from "curvage.org" every time, with a stranger on the phone. It's especially weird because I've paid for stuff with CCBill on other sites, before, without having to verify or authenticate anything. It's only here that I'm getting the third degree; I'm glad to see I'm not the only one. Monty Hall 1 Link to comment Share on other sites More sharing options...
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