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Mrfreeze

Issues with CCBill for video purchases

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Hi Curvage

Since it was changed the method of purchasing videos now thru CCBill been having issues to purchase. Issues that did not had before. CCBill does not work with Colombian credit cards (not physical or e-cards).

If possible to analyze this issue and possible to leave both form of payments available (the one from before and CCBill).

Really appreciate any assistance because there are lots of videos I was intetested in buying and unfortunately now I cant.

Thank you in advance

Best Regards,

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(edited)

Hi. Did You get an answer? If not, they said that they're doing everything they can.

Edited by Dontneedit

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No I had not. Thank you for letting me know. Hope they would be able to do something about it.

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Hi

we will continue to work and bring payment options as they become available. For now go ahead and use ccbill. IF they are not taking your country card the work around is to buy a visa prepaid gift card. Do a small amount on one and test it out. IF it works you can then do more.

Thank you

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An issue I had was that they were not accepting the initial of the first name on my card.

I had to put my full name down, even though its not on the card.

It kept saying 'provide full name''

But it worked after that

 

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8 hours ago, Jorin85 said:

An issue I had was that they were not accepting the initial of the first name on my card.

I had to put my full name down, even though its not on the card.

It kept saying 'provide full name''

But it worked after that

 

That's actually really helpful feedback. Thank you :)

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Thank you for the replies. Tried the full name and still did not work.

Hopefully Curvage adds the previous system of payment. Tried as well the e-card but does not work.

Is CCBill, that has an issue cause the same happen in Bigcuties.com

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(edited)

@Mrfreeze Hi. As S77 said, You can buy a gift card but here's one thing though: it has a fee( hopefully I didn't get anything wrong). Maybe an issuing of a virtual card will help.

Edited by Dontneedit

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I used to be able to buy clips through my saved card until a few days ago and then It started making me use cc bill. Last night, I just started getting this error message using ccbill. 

logo-theme11.gif  

 

 
Thank you for your interest in making a purchase from . For your protection, your transaction has been temporarily put into a pending state for additional authentication to ensure its validity and accuracy. However, it is eligible to be approved following some additional action on your part.

Please call our Consumer Support Department toll free numbers below to proceed with the process.

Make sure to reference Transaction ID: 0221178701000065273 when contacting Consumer Support to receive assistance.

Thank you for choosing CCBill as the e-merchant for your purchase!

Phone: 1-888-596-9279
Email address: consumersupport@ccbill.com
Fax: 480-449-8820
Consumer Support: https://support.ccbill.com/
International Phone: (Country Code) + 1-888-596-9279

Billing services provided by CCBill LLC

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I would purchase clips with one click on the saved card. That option disappeared a few days ago. Last night entering the cc bill info stopped working too.

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(edited)

Your payment is just waiting approval.I'm a genius I know.🤣

Edited by Dontneedit

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The message I received was Error and to contact my bank. But before I just selected the credit card I had saved and worked fine. Very easy to purchase and fast approval.

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Just to be clear your cards were never saved on curvage. The Saved card options you are speaking of were available because your card was saved with the payment processor stripe. As stripe is no longer an option you can no longer see the saved cards. CCBill does not allow saved cards. CCBill does work but they are a little more rigorous with their anti-fraud protection. If you call that customer service number and verify with them, then your card will be good to go from here on out. 
thank you

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On 6/27/2021 at 5:44 PM, S77 said:

Just to be clear your cards were never saved on curvage. The Saved card options you are speaking of were available because your card was saved with the payment processor stripe. As stripe is no longer an option you can no longer see the saved cards. CCBill does not allow saved cards. CCBill does work but they are a little more rigorous with their anti-fraud protection. If you call that customer service number and verify with them, then your card will be good to go from here on out. 
thank you

I called them and then it went through; however, a subsequent purchase today got placed in hold until I call them. Seems like I have to call every time.

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14 minutes ago, puppet_master said:

I called them and then it went through; however, a subsequent purchase today got placed in hold until I call them. Seems like I have to call every time.

Will be nice once we get an additional payment option. Rest assured we are working on it.

Thank you for the update :)

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On 6/27/2021 at 7:00 AM, puppet_master said:

I used to be able to buy clips through my saved card until a few days ago and then It started making me use cc bill. Last night, I just started getting this error message using ccbill. 

logo-theme11.gif  

 

 
Thank you for your interest in making a purchase from . For your protection, your transaction has been temporarily put into a pending state for additional authentication to ensure its validity and accuracy. However, it is eligible to be approved following some additional action on your part.

Please call our Consumer Support Department toll free numbers below to proceed with the process.

Make sure to reference Transaction ID: 0221178701000065273 when contacting Consumer Support to receive assistance.

Thank you for choosing CCBill as the e-merchant for your purchase!

Phone: 1-888-596-9279
Email address: consumersupport@ccbill.com
Fax: 480-449-8820
Consumer Support: https://support.ccbill.com/
International Phone: (Country Code) + 1-888-596-9279

Billing services provided by CCBill LLC

Same for me...

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On 6/27/2021 at 4:44 PM, S77 said:

Just to be clear your cards were never saved on curvage. The Saved card options you are speaking of were available because your card was saved with the payment processor stripe. As stripe is no longer an option you can no longer see the saved cards. CCBill does not allow saved cards. CCBill does work but they are a little more rigorous with their anti-fraud protection. If you call that customer service number and verify with them, then your card will be good to go from here on out. 
thank you

I also dof that and it cleared the purchase, few days later tried another and they did it again...

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I received the same "waiting for approval message" both times that I purchased clips with the new billing system. I'm sure there's a valid reason that Stripe is no longer available, but I am finding CCBill to be a more obtrusive alternative - I do not like the idea of having to verify my purchases from "curvage.org" every time, with a stranger on the phone.

It's especially weird because I've paid for stuff with CCBill on other sites, before, without having to verify or authenticate anything. It's only here that I'm getting the third degree; I'm glad to see I'm not the only one.

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