How to remove a saved card from Curvage

[S77]

Curvage clips > MyDetails > Payment methods

 

[Guest Q-r20]

By removing my card, does that remove all saved info about said card? Like for example, could I add my card on, buy something, then remove it and my card info will have only been on here for that short period of time?

I ask due to my slight paranoia over giving out card info and what traces that leaves (if you get what I mean).

[S77]

Good news we don’t save any of your card info ever. The saved option stores your info with the PCI compliant payment processor, not Curvage. 
Privacy is very serious business, so you can believe I am confident when I say your information will be private and not shared with or by anyone at Curvage. We have none of your data. 

[Guest Q-r20]

So the only thing that has my card info is a regulated payment processor.

So when I remove the saved card info, it removes it from them?

And when I buy something, it comes up as going to "CCatch"? (Saw you mention this on another thread).

Just wanting to check.

[S77]

Yes, on all accounts. All of the things you've said above are true.

Thank you

[Guest Q-r20]

Right then, I guess I'll give it a go.

One last thing, do I go with "stripe" or "stripe test" when putting card info in?

[S77]

There is a stripe test visible? That sounds like an issue. go with Stripe

[Guest Q-r20]

Yeah, when you go on "add new" theres 2 options, "Stripe"" and "Stripe Test".

[S77]

The issue has been corrected. Stripe test was for development.

[Guest Knickerbocker67]

Must read the fine print on the checkout to see where card removal is available.

[Saratoga]

Are you guys sure I requested a refund and i don’t want my card getting charged 

[S77]

10 minutes ago, Saratoga said:

Are you guys sure I requested a refund and i don’t want my card getting charged 

HI,

Can you explain more what happened? How can we help?

Thank you

[Saratoga]

I’m not able to send a picture plus I never received the video and with my device I won’t be able to scan the code and my device is pretty old

Edited January 11, 2023 by Saratoga
To explain more about my situation

[S77]

27 minutes ago, Saratoga said:

I never ment to make the purchase plus the device I use doesn’t let me download or save the video 

Hi

Sorry to hear this has happened. We never like to hear about people accidentally making a purchase. This is why there are so many steps involved in the process.

1. click Add to cart
2. click review checkout
3. click "check out"
4. select or enter payment method/card
5. check agree to terms box
6. click place order

With that said, as you know per the purchase agreement (and due to the nature of our business) we cannot offer any refunds. However I am able to prevent your account from future purchases which should ensure no more mistakes are made.

With that said, I took a look at the video itself and It's playing for me on the following devices.

• ipad
• windows PC
• iphone 11
• iphone 14 pro max
• macbook pro
• various browsers: firefox, chrome, edge, safari
• android emulator.

Might I ask what device you're using so that we can have a look and try to help? Are you able to add a screen shot?

Here is where you can remove a saved card (per the thread this inquiry is posted in) https://curvage.org/forum/index.php?/clients/cards/

Thank you