Not getting email notifications anymore

[lordaltros 584]

Hey there.

I'm not getting email notifications to the threads that i'm subbed to anymore.

is there something that i need to do or that i'm not doing?

[S77 7,204]

Hi lordaltros

It’s resource management. Curvage can send out 1 million emails per month. We were nearing the limit so our team made the decision to turn off non critical emails to save bandwidth for critical stuff like registration or payment notifications. 

Curvage has been growing faster than we have ever imagined. We will continue to scale our platform as needed. In this case it was just a temp solution to keep service flowing. 

Dont worry, we will turn back on the emails. I’ve notified the dev team to flip them back on. 

Keep an eye on your settings as well just to make sure they are correctly set.

 

LET ME KNOW if it's working?

[lordaltros 584]

oh wow. ok.

that's cool. i'll keep you posted.

thanks for responding.

[Don Don 48]

Same issue here.  Still not receiving any notifications, but understand the issues.  It does make it hard to follow your favourite topics though.  Maybe you should just provide daily or weekly or monthly summaries, instead of a notification per post.

[Avataг 8,369]

1 hour ago, Don Don said:

Maybe you should just provide daily or weekly or monthly summaries

You can change your preferences yourself: Click on your avatar pic in the top right corner, then

1. account settings
2. notification settings
3. Method to use for content I follow automatically.

You can choose to receive an email

• per post
• per day
• per week
• or receive no notification.

But remember that these changes will take effect not until the mails have been turned on again.

[Avataг 8,369]

1 hour ago, Don Don said:

It does make it hard to follow your favourite topics though

People need to use the activity streams more often!

By customizing these streams, you can follow you favourite content with ease.

[lordaltros 584]

On 7/3/2018 at 3:08 PM, S77 said:

Hi lordaltros

It’s resource management. Curvage can send out 1 million emails per month. We were nearing the limit so our team made the decision to turn off non critical emails to save bandwidth for critical stuff like registration or payment notifications. 

Curvage has been growing faster than we have ever imagined. We will continue to scale our platform as needed. In this case it was just a temp solution to keep service flowing. 

Dont worry, we will turn back on the emails. I’ve notified the dev team to flip them back on. 

Keep an eye on your settings as well just to make sure they are correctly set.

 

LET ME KNOW if it's working?

ok. i'm getting regular notifications again.

thank you

[lordaltros 584]

sorry to necro this, but its happened again.

i'm not getting email notifications about the threads i'm following.

[lordaltros 584]

could you let me know what causes this?

[S77 7,204]

Hi we have switched to AMAZON Mail Server.

I am sure this may have something to do with it but email should be sending.

Still trying to figure out why it might not be working for you

Thank you

[S77 7,204]

Hi,

We have made some adjustments. See if this helps.

Thank you

[Don Don 48]

It has.

Thank you.

[lordaltros 584]

ok. thanks for getting back to me.

i'm still not seeing a change.

i'll let you know when i do.

[Don Don 48]

3 hours ago, Don Don said:

It has.

Thank you.

Just quoting my own reply here.  I logged a ticket with support yesteday as this issue also returned for me last week, but was previously subscribed to this thread from last years problem and got a email update on this thread today thinking it was the ticket I raised.

Anyway long story short emails are now again working for me, but apologies if I confused anyone.

[lordaltros 584]

still no change.

is there anything i have to do on my end?

i've tried re-following all the threads that i was already following but that didn't seem to do anything.

[lordaltros 584]

sorry to be a bother again but i'm still not receiving email notifications when a thread that i'm following is updated.

[S77 7,204]

4 hours ago, lordaltros said:

sorry to be a bother again but i'm still not receiving email notifications when a thread that i'm following is updated.

Hi, You had it turned off in your account settings. You can change this at any time under account settings>notification settings. In this case I changed it for you to turn it on. Here is how it was before I changed it

[lordaltros 584]

thank you.

i don't know how that happened.

i've combed every single inch over my settings and everything that had any hint of notifications, i made sure was checked.

[S77 7,204]

oh well, it should be fixed now and that's good news!

[lordaltros 584]

well i checked back on it today because i'm still not getting email notifications

and i found that the setting to send me emails for threads that i follow is disabled and i don't have the ability to turn it back on.

apparently you guys shut it off for some reason.

[S77 7,204]

Hi

 so to be clear you want an email every time someone you follow makes a post?

 That setting gets us into trouble because most consider that excessive and they don’t know why they are getting so many emails

 isn’t it better to limit the emails to followed content? Like a specific topic has an update?

[lordaltros 584]

that's how it was before.

i would get an email every time something was posted in a thread that i follow. that's the whole reason why i follow them.

i'd rather not only follow topics because i'm not interested in the majority of the posts.

there are one or two topics that i follow, though, and i still get notifications for those.

[S77 7,204]

6 hours ago, lordaltros said:

i would get an email every time something was posted in a thread that i follow. 

See, that’s different than getting an email every time a person you follow posts anything at all, anywhere on the site. 
 

Some folks are following 1000s of people. 
 

You should already be getting emails for threads you follow.
 

Topics = threads. (Same thing)

[lordaltros 584]

ok. i don't know how it works and i'm sorry i misused the terminology.

the fact remains that i'm still not getting email notifications.

you see in that screen shot, i have it enabled but its not working.

 

[S77 7,204]

You aren’t getting any emails? Have you double checked your email address that you have listed with us?