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3 minutes ago, MarshallT said:

Hey Kitty, I just bought this vid and it charged my credit card twice. 

Hi Marshall, sorry it's charged you twice! 😕

@S77 - Are you able to assist with this issue at all please? 

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3 minutes ago, KittyPiggy said:

Hi Marshall, sorry it's charged you twice! 😕

@S77 - Are you able to assist with this issue at all please? 

Hi Kitty, I am trying to purchase your latest video and apparently my card is not been accepted. Could this be a similar problem?

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Just now, 1mini1 said:

Hi Kitty, I am trying to purchase your latest video and apparently my card is not been accepted. Could this be a similar problem?

It's not something that I am aware of! 

@S77 - Sorry to bother you again! Are there any known issues with purchasing videos at the moment?

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Yes I purchased it the first time and it did the same to me. I was charged but didnt have access to the vid. So I purchased a second time and it worked but in the end was charged twice

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I just logged into the payment processor dash board and there is a message that says the following “We’re fixing an issue that may affect your experience. We’re currently investigating elevated error rates and response times with the API. We’ll post an updates soon”
 

Good news is, that it’s not us. The bad news is we need to just work with this until it’s fixed which should be soon. They have an excellent tract record. 

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